The rules of engagement — without the fine-print games.

These terms govern your use of our website, the client portal, and the custom-built websites we deliver. They are written to be read. If anything here doesn't line up with what you signed in a Master Services Agreement, the signed document controls.

Effective May 19, 2026

What this covers

Four surfaces. One set of rules.

Marketing site

Our public pages — packages, demos, contact, security, this one. Anyone can browse them. By using the site you agree to these terms.

Client portal

The signed-in area at /portal and /admin. Available only to accounts we have approved. Account-holders accept these terms at signup and remain bound by them while the account is active.

Custom-built sites

Websites we design, code, and deliver to you under a separate Master Services Agreement or signed proposal. Those documents control scope, deliverables, schedule, and fees. These terms cover the license we grant to the code that powers what you receive.

Hosting & maintenance

Managed Hosting, Maintenance Retainer, and similar ongoing add-ons. Billed via QuickBooks on the schedule set in your proposal. Continued service depends on accounts in good standing.

Accounts

You're responsible for what happens under your account.

When you sign up for the client portal we create an account in a pending state. An owner reviews and approves it before pricing and checkout become available. You agree to provide accurate information and to keep it current.

Passwords are stored only as bcrypt hashes — we can't see them, recover them, or share them. Use the forgot-password flow to reset. Keep your credentials private and notify us promptly if you suspect they have been compromised so we can rotate the session or lock the account.

holmor.account.lifecycle

states

pending : awaiting owner approval

active : portal & checkout enabled

suspended : access paused, data retained

deleted : removed on request or breach

$ passwords → bcrypt hashed, never stored plaintext

The license

What you own, what we license, and what stays ours.

01 / OWNERSHIP

What you own — the finished site, once it's paid for.

On full payment of the engagement, you own the final design, content, and the project-specific source code that ships with your site.
Your trademarks, logos, photography, and copy remain yours throughout. We hold no claim to your brand assets.
Domain names, hosting accounts, QuickBooks data, and email accounts are registered in your name unless you ask otherwise in writing.
We are happy to hand over the codebase and any deploy access at any time during an active engagement.

02 / LICENSE

What we license to you — the underlying engineering patterns we reuse.

Some components — security middleware, form validation, billing helpers, layout primitives — appear across many of our builds. We grant you a perpetual, royalty-free, worldwide license to use those components as part of your delivered site.
You may modify, host, and redistribute them as part of your operating website. You may not extract them to sell as a standalone library, template marketplace product, or competitor service.
Open-source dependencies (Next.js, React, Tailwind, and others) keep their own licenses, which travel with the code.
If we publish a demo or case study referencing your project, it will be limited to outside-facing details unless you give written permission for more.

03 / OUR WORK

What stays ours — the toolbox, not the building.

Internal tooling, project templates, build scripts, deployment configurations, and the know-how we apply to your engagement remain our property.
We may continue to use ideas, techniques, and skills learned during your project on future engagements, provided we do not disclose your confidential information.
We retain the right to mention that we built your site and to display a public-facing screenshot for portfolio purposes, unless you ask us not to in writing.

Acceptable use

A short list of things we won't tolerate.

Attempting to access accounts, data, or admin routes you have not been granted access to.
Scanning, probing, or scraping the site in ways that bypass rate limits, evade honeypots, or simulate distributed abuse.
Uploading or transmitting content that is unlawful, defamatory, infringing, or contains malware.
Reverse-engineering our security controls or attempting to extract secrets, keys, or session tokens.
Using the site or any delivered code to send unsolicited bulk communication, run high-volume scraping, or facilitate fraud.
Misrepresenting your identity, your business, or your authority to bind an organization to these terms.

Violations may result in account suspension, removal of delivered access, and where appropriate, referral to law enforcement. Authorized security research is welcome — write to a.morris@theholmorgroup.com before testing.

Payments & billing

Invoiced through QuickBooks. Processed by Intuit. Reconciled in your books.

How invoices work

All invoices are issued through QuickBooks Online. You receive a hosted Review and pay link that supports card and ACH. The Holmor Group never sees or stores card numbers, CVV codes, or bank credentials.

Pricing & quotes

Prices are computed server-side from our published catalog or the scope agreed to in writing. Quotes are valid for thirty days unless otherwise stated. Sales tax is applied where required.

Late payment

Invoices are due on the date listed on the invoice. Past-due balances may pause active work, suspend hosting or maintenance services, or pause portal access until brought current. We will always reach out before any service is affected.

Refunds

Custom development work is non-refundable for time already invested. Unstarted milestones, prepaid recurring services not yet rendered, and clear billing errors are refundable. Refund requests are answered in writing within a reasonable time.

Warranty & liability

What we stand behind — and what we can't guarantee.

What we promise

We will deliver the engagement scope with reasonable care, in line with the practices described on our Security page. If something we built breaks because of how we built it, we will fix it.

What we don't promise

The internet is the internet. We do not warrant that the services will be uninterrupted, error-free, or immune to every conceivable attack. Third-party platforms (QuickBooks, Vercel, domain registrars, email providers) carry their own service levels.

Limit of liability

To the maximum extent permitted by law, our total liability for any claim arising out of these terms or the services is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages — including lost profits, lost revenue, or lost data.

Indemnity

You agree to indemnify and hold The Holmor Group LLC harmless against third-party claims arising from content you provide, conduct on your accounts, or use of a delivered site outside the licensed terms above.

Termination

Either party may end an engagement in writing. We will deliver work-in-progress, hand over credentials, and assist with a reasonable transition. Sections that by their nature should survive — license, payment for completed work, liability, indemnity — do.

Governing law

These terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Milwaukee County, Wisconsin.

Changes

We may update these terms as the services evolve. The effective date at the top reflects the current version. Material changes affecting active accounts will be communicated by email before they take effect.

Need something tailored?

Larger engagements live in a signed agreement.

These terms are the baseline. For custom builds, ongoing retainers, or anything that needs paper-trail level detail, we'll send a Master Services Agreement before work begins.

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